U.S. Service and Repair for In Warranty Products
A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER MUST BE OBTAINED from BES Audio prior to any items being returned to BES Audio for repair or service.
Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to obtain your RMA number.
If your repair is in-warranty, please include a copy of your purchase receipt and RMA number. Repairs should be sent to:
BES AUDIO LLC
Attn: Repair & Service Department
1510 RANDOLPH ST. STE. 305
CARROLLTON, TX 75006
All return for repair or service items will not be accepted without a RMA number.
U.S. Service and Repair for Out Of Warranty Products
A RETURN AUTHORIZATION (RA) NUMBER MUST BE OBTAINED from BES Audio prior to any items being returned to BES Audio for return or repair. Repair charges are $30.00 per hour (no minimum) plus parts. Customer will be responsible for all shipping charges. Prepayment is expected if customer is not set up with open account terms in advance. Discounts are not applicable on repairs. Open account terms for repairs will be Net Thirty (30) days. Some items past the warranty time period may qualify for a standard replacement cost. Please contact BES Audio for more information.
For other questions, please drop us a mail at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
or use contact_us form to submit your request.
